Inquiry: I have figured out I enjoy Servicing Accounts more than starting new ones but I am stuck in a Sales Position… How do I get my company to understand that I want to transition from Sales to Customer Service?
Response: Being stereotyped after succeeding in Sales can be stifling.
Ensure your roles on your resume and profiles assume Servicing & Consulting Ability and Goals. Mention Past Accomplishments where your Service outweighed your initial sale. Talk about how you know how to Save Customer Accounts due to your sensitivity to peoples desires to be “taken care of” and not “sold”.
Poise yourself in your workplace to be strong on Follow-ups and Servicing your current accounts. Push your supervisors and higher ups for Training, Materials and Current workplace status for Awards fitting this role. Record these position rewards and successes. Keep your focus during transition to be in the account long term with intention of retention.
Learn More about positioning yourself in the workplace in “How to Change Careers“
Being true to consultative services instead of the “one-time bang and hang” will alert your Supervisors to your commitment to servicing the clients needs rather than making a paycheck off of them. Always return to the idea that each and every client is a human being, not a sale. Your perspective may turn the heads of other department heads and before you know it, you will be sporting a new title around the office.
